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Technical Support

Technical Support

The crafting of quality pens from our quality kits is straightforward and relatively simple. Pen crafting can be an enjoyable, rewarding and fun experience. All of our kits have been thoroughly tested and many have been sold for over 14 years. Pen crafting is, however, LEARNED. The process requires Practice and Willingness to Learn.

In the vast majority of cases where difficulties are encountered in making a kit, an error has been made by the pen-crafter. It is not usually an error with the kit.

We are here to help you if difficulties occur

Please take advantage of our Technical Support Team and CALL US TOLL FREE - 1-877-736-5487 or EMAIL at

Click here to see some helpful hints for crafting quality pens.

Click here to see some helpful hints on Fountain Pen Care and Usage for crafting quality Fountain pens.

Crafter Program

This program is a mix and match quantities for the best quantity price program. This applies to only kits and not to introductory kits or other products. Example: if you order 10 each of 6 kits you would pay the 60 quantity price for each kit rather then the 10 quantity price. A crafter regularly buys 50 to 150 kits at a time. The minimum purchase quantity per order is 50 kits. The maximum discount is the 100 price.

Free Shipping Offer Details

Free standard shipping is eligible on all orders of $250.00 or more being shipped to addresses in the United States (now includes Alaska and Hawaii). Shipping / Taxes do not count toward the $250.00 qualification. Item(s) must equal up to $250.00 or more. There will be no special code to receive the free shipping but you must select FREE SHIPPING as the shipping option during checkout.

All standard shipping rates apply to Canada and orders outside the United States.

Walk-in Customers

Due to COVID-19 and for the safety of our staff and customers, our showroom is closed to walk-in customers until further notice.

But fear not! For our local customers convenience, we have convenient Contactless Lobby pick up

Lobby pick up is available!

All orders placed will be available for pick up the next day in our lobby, from 10am to 3pm (all orders not picked up by 3pm will be available again the next day!)

When finishing your order please chose Customer Pick up option for shipping.

As always Thank You for your support and stay safe!

The Berea Hardwoods Company